Smart Pagers from Pager Call Systems Patient Pagers & Paging Systems for Hospitals & Medical

 

Improve Patients Waiting Experience

Patient Paging Systems improve patient flow and releive stress during waiting times, Pager Call Systems patient call systems are used in hospitals & NHS Trusts throughout the UK

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Managing Patients In A Busy Hospital Department

Patient satisfaction is one of the key metrics that hospitals throughout the UK are monitoring as an indicator of how well their facility is doing, one area that receives criticism in surveys of outpatients is waiting times and the facilities in waiting rooms. Improving the experience for outpatients is key to the success of a busy hospital.

  

QuietCall Antibaterial PagerManaging outpatients in a busy hospital department is often challenging and extended waiting times are unavoidable, this can be frustrating for patients and staff. In the ideal world there would be no waiting time and every outpatient would be seen immediately, unfortunately this simply inst realistic. If it is inevitable that patient will have to wait for their appointment many hospitals are now looking at how to manage this effectively and offer the patient the best possible experience whilst they wait.

A patient paging system can help manage the process - Upon arrival a patient is offered a QuietCall patient pager, the department notes the pager number and records this on the patients notes or computer record. The patient can then be advised of the approximate waiting time and offered the opportunity to wait in a more convenient are such as the hospitals cafeteria or restaurant. Once a patient is required to return to the waiting room in preparation for their appointment the reception staff call the patient by entering the pager number in to the transmitter, this alerts the patient with their pager flashing and vibrating.

In practice most departments using QuietCall pager systems feed the waiting room, this means calling the next patient when the patient before them enters for their appointment. This ensures that the patient is always in the department ready to be seen but reduces the period of time spent in the waiting room.

One of the first noticeable impacts that a patient paging system offers is a reduction in the number of people in the waiting room, this instantly creates a calmer more relaxing environment. The next is feedback from patients, studies conducted by hospitals using the QuietCall Paging System shows that outpatients see the addition of the system as creating a more positive experience. No one likes to have to wait but waiting in an area of their own choice is far more preferable and convenient than being restricted to waiting in a confined waiting room.

QuietCall At Sheffield Childrens HospitalJohn Reid, director of nursing and clinical operations at Sheffield Children’s Hospital NHS Foundation Trust, said: “The pagers are a great addition to our out-patient department and we’re delighted to be able to give parents the chance to free up some of their time".
“It’s important to us that families get a good balance between excellent medical care and providing a good overall experience at our hospital. Sometimes all mums and dads want is a short walk without the fear of missing their slot".

Staff feedback shows that QuietCall systems also offer a better working environment for staff - Reducing congestion in waiting rooms and offering a better visit for their appointment means that staff have a better working environment as well, frustrated patients can utilise a lot of staff time querying hard pressed staff with questions regarding why they are waiting so long and when they will be seen. Waiting in a cafeteria with a cup of tea or coffee is a less stressful experience for outpatients.

How To Introduce QuietCall Systems - QuietCall Paging Systems are designed to be simple to set up and use, the key to success with QuietCall is easy integration to a departments current patient check in system. It is important to introduce QuietCall without a drastic change to the current patient procedures, our experienced staff have worked with hospitals throughout the UK and are available to help and advise on the best way to introduce QuietCall with the minimum of disruption to your existing process.