Rachel FloodRobert Jones and Agnes Hunt Hospital
The Baschurch Day Unit (Robert Jones & Agnes hunt Orthapedic Hospital) nursing team came up with the idea. Manager Rachael Flood said: “It’s a great way to allow patients waiting for surgery a bit of freedom.
“Like in many hospitals, the phone signal is a little patchy and some patients don’t have mobile phones, so we couldn’t let them go very far.
The system comes with 15 square devices which can be signed out by patients and relatives. They then get a blue box-like pager, which will call them back to the Unit for their appointment.
The range of a device covers the whole hospital site as far as the car park limits. When a patient needs to be recalled back to the unit, the device flashes and vibrates for two minutes.
“A big advantage is that we can sign them out for relatives” Rachel adds. “They can go and get a coffee and not be confined to the waiting area when a patient is in surgery or having treatment.
“Patients are enjoying having the option of going to other parts of the hospital to wait. It’s making them feel more comfortable to be here during what can be a stressful time for them and their relatives.”
John ReidSheffield Childrens Hospital
John Reid, director of nursing and clinical operations at Sheffield Children’s Hospital NHS Foundation Trust, said: “The pagers are a great addition to our out-patient department and we’re delighted to be able to give parents the chance to free up some of their time.
“It’s important to us that families get a good balance between excellent medical care and providing a good overall experience at our hospital. Sometimes all mums and dads want is a short walk without the fear of missing their slot.
Mum Samantha Hurman, who had brought daughter Alanna (seven) in for an appointment, was pleased to see the patient pager system in place. She said: “I was just reading about it, it looks like a good idea – when there’s a queue there can be a long wait!”
Patrick MooreQueen Elizabeth Hospital Birmingham
Patrick Moore, GP Services Manager at Queen Elizabeth Hospital Birmingham: “We worked with the supplier Pager Call Systems to ensure that we provided coverage of all areas that patients may go to whilst waiting.
“The system reaches from the sixth floor right down to the lobby area and even outside. The pagers are a great addition to the department and we’re delighted to be able to offer patients a better waiting experience”.